Thursday, 8 October 2009

WTF post office?

Last week was my birthday, yippee! The big 25! So how excited was I when I came home on Friday afternoon and saw the postman had been by, and had a package for me! Even though it was addressed to K M----- rather than K S-----! As a recently married lady, I'm used to people assuming I've changed my name and using my husband's last name rather than mine. And I've changed my name in my head, anyway, just not on any important documents (can you tell where this is going?)

So on Monday, I grabbed my little red card, my ID, and a bill with mine and R's names on it, and went to work. At lunch, it was bucketing it down, but I was so excited for my birthday pressie, I trekked the mile to the depot to pick it up. I handed the man the aforementioned red card, ID and bill and said 'Can I please pick up my package?' The man looked very confused.

'This says K M----- but your ID says K S-----.'

'Ah yes, sir, I thought that might be a problem, as I'm recently married and often receive post in my husband's name. Luckily, I remembered to bring a bill with his name and our address!'

'But this says K M----- and your ID says K S-----.'

'Yes. I understand this. I am recently married and I haven't changed my name. But see this bill that shows a K S----- and a R M----- living at the same address, which matches the address on the package?'

'Don't you have ID that says K M-----?'

'No. Because my NAME is K S------.'

'I need ID that matches the package.'

'Yes, of course you do, BUT THAT'S NOT MY NAME SO I DON'T HAVE ID THAT SAYS IT. Please see, again, this bill, with a K and an M----- on it, at the same address.'

'Why don't you have ID with K M----?'

OH MY GOD. This went on for ages and ages. This old man could not fathom that a recently married woman might receive mail with a different last name, and REFUSED to hand over my birthday pressie. You see, they don't accept 'letter head' (funny, it looks like a BILL FOR MONEY to me), and as my ID didn't match the package, I was not getting nothing. A bill is good enough to open a bank account, but apparently isn't good enough for Royal Mail. Apparently, his job is to 'protect people's post', and insisted on redelivering the package.

'But I work. And won't be home. And will receive ANOTHER red card with K M----- on it. And I will have to come back to this depot to pick it up. And we will have this SAME IDIOTIC conversation again.'

So, he settled on sending it to my work address. Yes, you heard this right. He wouldn't GIVE me the package (to a possible thief) but he was willing to send it to a random address I gave him. So if I really had gone through this massive charade to pretend to be K M----- and steal her post, but luckily had this OBSTINATE man to protect it, I still would have succeeded in stealing her post.


The next day I hear Royal Mail is going on a pre-Christmas strike (way to get the people on your side!) and has lost their second largest customer, Amazon, in a £25mil contract. Are we starting the countdown to their demise? With service like this, I am not surprised. Again, WTF post office?

1 comment:

  1. I feel your pain. I hate Royal Mail so much at the moment. I sent my sister an engagement present a month ago and just got it back today with "Not Deliverable as Addressed, Unable to Forward". Um...yeah I've triple checked it and I see no error. that's her address. I guess Royal Mail isn't reading anymore either.

    ...and WTF is it about, "O we didn't get a pay raise?" NO ONE GOT A PAY RAISE!!! THERE'S A RECESSION ON!!! Idiots....